What to do if Netflix isn’t working on my Smart TV

The streaming platform stopped working on several smart TVs, but there are still several alternatives to continue enjoying its content

On TVs that came on the market more than a decade ago, they may not have access to Netflix

Netflix, the popular streaming platform, will stop support for its app on certain Smart TV models starting July 24, 2024. The company reported that more than ten models of televisions manufactured more than a decade ago will lose access to the app.

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This action is in addition to a previous measure that impacted devices from 2011 to 2013. Its purpose is to optimize resources and improve performance in more modern equipment, according to the company.

The affected TVs include several Sony series manufactured in 2014. While this may be a nuisance for some users, there are several alternatives to continue using Netflix without the need to purchase a new TV.

SEE ALSO: Why I can’t mirror my mobile phone screen to TV

Which Smart TVs will lose access to Netflix

From next July, several Smart TVs will not have Netflix
From next July, several Smart TVs will not have Netflix. (Photo: Freepik)

This is a list of smart TVs affected by this Netflix measure that will be implemented at the end of July. Among the affected Sony series are:

  • X83 Series.
  • S9 Series.
  • W5 Series.
  • W6 Series.
  • W7 Series.
  • W70 Series.
  • X80 Series.
  • W85 Series.
  • W95 Series.
  • X85 Series.
  • X9 Series.
  • X95 Series.

Despite this novelty, devices such as Amazon Fire Stick, Google Chromecast and Roku allow you to continue enjoying streaming content through HDMI or WiFi connections.

Why Netflix Not Working on Smart TV

Netflix has established itself as one of the indispensable platforms in the home

If the Smart TV is not part of the mentioned list of devices that will lose access to Netflix, it is recommended to implement the following steps to find the problem and a possible solution.

Check your internet connection

The first step is to make sure that the Smart TV is connected to the internet. Go to your TV’s settings and check your Wi-Fi connection. If the connection isn’t established, try reconnecting to the network. In some cases, restarting the router can help resolve connectivity issues.

Restart your Smart TV

Sometimes, simply restarting the TV can solve a lot of problems. Turn off the TV, disconnect it from the power source, wait a few minutes, and then turn it back on. This process can help restart applications and resolve temporary errors.

Many problems are solved by restarting the device
Many problems are solved by restarting the device. (Illustrative image)

Update your TV software

The problem may be caused by the TV software not being up to date. Check for available software updates and make sure to install them. To do this, go to your TV’s settings, find the software update option, and follow the on-screen instructions.

Check Netflix service status

Before taking any other action, check if the Netflix service is working properly. Sometimes, problems can be caused by failures on Netflix’s servers. You can check the status of the service by visiting the Netflix website or by using third-party sites that monitor server activity.

Uninstall and reinstall the app

Another step is to reinstall the app
Another step is to reinstall the app. (Photo: REUTERS)

Another option is to uninstall the Netflix app and then reinstall it. To do this, go to your Smart TV’s app store, search for Netflix, and select the uninstall option. Then, find the app again and reinstall it. This helps to fix issues related to corrupted files or incorrect settings.

Clear the cache

Clearing the app’s cache can also be helpful. Although the process may vary depending on the make and model of the TV, in general, this option can be found in the TV’s app settings. Find Netflix in the list of apps, select the option to clear the cache, and restart the app.

Factory reset your TV

If you’ve tried all of the above solutions and still can’t access Netflix, consider factory resetting your TV. Note that this will erase all custom settings and installed apps. To do this, look for the reset option in your TV’s settings.

Contact Technical Support

If none of the above solutions work, you may need to contact your TV manufacturer’s technical support or Netflix support. They offer more targeted assistance and, in some cases, make repairs or replacements if the problem is caused by a hardware failure.



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